What Our Privacy Policy Actually Covers
Our privacy approach centers on your account wallet — the record that ties your login, your Touch 'n Go eWallet or GrabPay transfers, and your game history together. When you open an account, we collect the details needed to verify your identity and process payments: your
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name, contact number, and the wallet or bank reference you use for a DuitNow transfer or an FPX online banking session. We don't sell these details to outside advertisers. Session data, device type, and browser details help us flag unusual login attempts and keep your account
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wallet secure during a Royal Baccarat or Lightning Crash Game session. Where local law requires extra verification — for example, confirming a Boost or Maybank2u transaction before a withdrawal clears — we may ask for additional documents tied to that specific payment method. How long we
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hold your records, and what you can request to see or correct, depends on the law that applies in your region; access and account services are only available where local law permits. If you want a copy of what we hold, or want an old payment
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method removed from your account, our support channel below can walk you through the request without needing a long form.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.