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Understand the Terms That Govern Your Account

Before you open an account or make any transaction through Touch 'n Go eWallet, Boost or GrabPay, these legal terms set out what you agree to and what we commit to in return.

Account Terms Apply at RegistrationJurisdiction-Dependent AccessData Handled Under Our Privacy PostureContact Us to Exercise Your RightsTerms Updated When Policy Changes
ezspin4 Understand the Terms That Govern Your Account
LEGAL CONTACT PATHS

Reach Us for Policy and Account Queries

If you have a question about how these terms apply to your account, or you want to request a change to your personal data, our support team handles legal correspondence through the channels below. Response times vary by channel, so choose the one that fits your urgency.

Team online

Live Chat

Our live chat channel handles account-level and legal queries directly. Access it from your account dashboard at any time you are logged in.

Email Support

For formal legal requests — data access, account closure, policy clarifications — send a written request to our support email address found in your account settings.

Account Help Centre

The Help Centre in your account panel covers common policy questions, verification steps and how to initiate a formal complaint or data request.

HOW WE HANDLE THIS

Data, Cookies, Security and Your Account Rights

We handle your personal data and account information under a clear internal framework. Here is what that looks like in practice across four key areas.

Data Retention

We retain your account data for as long as your account is active and for the period required under applicable law after closure. You may request a summary of what we hold.

Cookie Policy

Cookies are used to keep your session active, remember your payment method preference (including Touch 'n Go eWallet or Boost), and analyse lobby navigation patterns — nothing is sold to third parties.

Account Security

Login is protected by OTP verification sent to your registered number. Suspicious activity triggers an automatic account freeze until you verify through our support channel.

Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting support. We aim to respond to verified requests within a reasonable period.

Common Legal and Account Rights Questions

These are the questions we get most often about our legal terms, your rights and how policy decisions affect your account day to day.

These terms apply to anyone who opens an account on ezspin4. Access is subject to your local laws, and you confirm eligibility at the point of registration.

Send a written request through our email support channel or via the Help Centre in your account panel. We will verify your identity before releasing any data.

Yes. Submit a deletion request through support. Some data must be retained under legal obligations even after an account is closed, and we will explain what applies in your case.

We publish the updated terms on this page. Continuing to use your account after the update means you accept the new version. We recommend checking this page periodically.

Yes. Eligibility depends on the laws of your jurisdiction. ezspin4 accounts are available only where local law permits, and age requirements are set by your local legal framework.

Use the email support channel to submit a written complaint. Include your account details and a clear description of the issue. We aim to acknowledge all formal complaints promptly.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.